Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

We offer local delivery throughout Katy and select surrounding areas. Delivery availability and fees are determined by the delivery ZIP code entered at checkout.

Same-Day Delivery Same-day delivery is available for eligible ZIP codes and will be automatically shown at checkout when available.

Please allow a minimum of 2 hours from the time your order is placed for same-day delivery. During busy periods, holidays, or high-volume days, additional delivery time may be required.

Delivery Times We cannot guarantee an exact delivery time unless it has been previously arranged with our team. If you need your flowers delivered by a specific time, please contact us before placing your order to confirm availability.

Recipient Information Please provide the recipient’s full name, correct delivery address, apartment or suite number (if applicable), and a valid phone number.

If the Recipient Is Not Available If no one is available to receive the flowers, we may leave the arrangement in a safe location when appropriate or contact the recipient/customer for further instructions. Redelivery may require an additional delivery fee.

Apartments & Gated Communities Customers are responsible for providing any gate codes, building numbers, apartment numbers, or access instructions needed to complete the delivery.

Incorrect or Incomplete Addresses Please double-check all delivery information before submitting your order. Additional delivery fees may apply if redelivery is required because of an incorrect or incomplete address.

Hospitals, Hotels & Businesses Please provide the recipient’s full name and any available room, department, suite, or company information. Deliveries are subject to the receiving policies and access restrictions of each location.

Holidays & High-Volume Dates Valentine’s Day, Mother’s Day, and other high-volume occasions may have extended delivery windows. Exact delivery times cannot be guaranteed on these dates.

By placing an order for delivery, you agree to provide accurate delivery information and acknowledge that delivery times may vary based on location, traffic, weather, order volume, and recipient availability.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.